Customer Success Manager
Job ID: JR5766
Date: January 16, 2024
Category: Sales
Job Function: Customer Success
Business: CDKGlobal
Location: Oklahoma City, OK
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Customer Success Manager
Job ID: JR5766
Date: January 16, 2024
Category: Sales
Job Function: Customer Success
Business: CDKGlobal
Location: Oklahoma City, OK
Share
About Us:
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
Position Responsibilities & Essential functions
- Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals
- Maintains pre-established relationships with dealership management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
- Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
- Prepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization
- Identifies opportunities, creating a plan for addressing training needs for dealership staff.
- Partners with Sales to become a key asset in helping grow the CDK business with the client
- Successfully identifies and implements strategies for retaining “at risk” clients
- Develops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed.
- Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
- Utilizes Totango to document valued-added conversations & engagements with dealer partners
Qualifications
Minimum:
- Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry.
- Ability to work and influence across all levels of the dealership
- Knowledge of CDK applications and familiarity with automotive industry
- In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
- Experience with SalesForce
- High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
- Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision
- Time management and completion of tasks to a definite deadline
- Ability to travel to client site
Preferred:
- Familiarity with CDK's org structure, solutions, implementation and service models
- SaaS experience preferred but not required
- Experience using a CX platform
- Some automotive knowledge (Areas of the dealership and Dealer workflows)
Education/Experience
Minimum:
- high school diploma
Preferred:
- BA/BS Preferred
- 3+ years of retail automotive experience preferred
Compensation: $60,000 – 80,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
-
Paid Time Off (PTO)
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401K Matching Program
-
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Discover our benefits
Health &
Wellness
We offer a competitive total rewards package that supports our employee’s emotional, financial, and physical health.
My
Time
We encourage employees to take advantage of myTime, our flexible approach to paid time off to ensure everyone can enjoy time away from work.
Community
Service
We encourage employees to make an impact in their communities by rewarding employees’ volunteer hours through our Dollar for Doers and matching contributions to organizations about which our employees care.
Learning &
Development
Our employees have access to online learning platforms, leadership programs and tuition assistance opportunities.
401(k)
Program
We offer a competitive, voluntary 401(k) program for full-time and part-time employees.
Adoption
Benefits
Eligible employees receive adoption-friendly benefits, including reimbursement of expenses.
Discover our benefits
Our values
At CDK Global, we’re focused on making connections that allow us to deliver world-class software, support and data insights. Our values define who we are and how we show up for each other, our customers and our communities.
Stay Curious
We improve through always learning. We’re open to ideas and are relentless innovators who listen to understand and make data-based decisions.
Own it
We see things through for our colleagues, customers, and company. Our employees are focused on the outcome as they seek accountability, maintain positive intent and act with integrity.
Be open
We’re transparent with each other. We thrive on feedback and encourage different views as we ensure CDK Global is a safe place for everyone to be their best self.
Create possibilities
We’re excited by what we can achieve together. We’re proud to make an impact in the world as our employees continue to grow and adapt.
Our values
At CDK Global, we’re focused on making connections that allow us to deliver world-class software, support and data insights. Our values define who we are and how we show up for each other, our customers and our communities.