At CDK, our customer support teams are powered by experience that can’t be built overnight. Our Customer Support team members have an average tenure of 10+ years, with many dedicating decades to helping customers succeed. Their deep product knowledge, strong customer relationships, and commitment to service enable them to solve complex challenges quickly and deliver the exceptional support our customers count on every day.
Christie Gryzmala, who is celebrating 33 years with CDK,is just one of the many customer care agents who exemplify this commitment every day.
Please tell us about your role at CDK.
I joined CDK back in 1993 and serve as a Senior Technical Support Analyst. In my role, I provide technical support for Front Office products, including F&I, Credit, Digital Contracting, Desking, and CDK Vehicle. I also assist Enterprise customers and work on escalated issues that require advanced troubleshooting and expertise.
What has drawn you to stay with CDK for so many years?
It comes down to the people, the opportunity to grow, and the variety of work. I enjoy that every day brings new challenges and learning opportunities. Throughout my career, CDK has provided me with immense support and flexibility as my personal and professional needs have evolved. Whether I’m relocating between offices or balancing family responsibilities, the company has consistently supported my growth while allowing me to continue developing new skills.
How do you make an impact and feel supported at CDK?
After more than 30 years with CDK, I’ve gained experience that allows me to help others navigate challenges and find the best possible solutions for our customers. This allows me to solve complex customer issues with my teammates by sharing all the knowledge I have gained.
I feel supported by a team culture built on collaboration and a genuine willingness to help one another. My teammates are always willing to share their expertise and my manager does a great job anticipating the team’s needs and ensuring we have the support and resources we need to succeed. That strong network of colleagues and leaders is one of the reasons my career at CDK has been so rewarding.
At CDK, long-term careers are built on meaningful work, continuous learning, and supportive teams. If you’re looking for a place where your expertise is valued, your contributions matter, and your career can grow, CDK could be the place for you. Apply today!